Supplier Services Survey Report

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This study identifies key needs of kitchen and bath designers and dealers to help kitchen and bath product manufacturers better serve this market.

Supplier Services Survey Report

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Product Description

Report Length: 42 Pages | Published: 2013 | File Format: PDF


This study identifies key needs of kitchen and bath designers and dealers to help kitchen and bath product manufacturers better serve this market. Conducted in 2013 among 245 kitchen and bath designers and dealers, specific topics of this 42-page report are:



  • Important Supplier Characteristics to Designers & Dealers

  • How Suppliers are Rated 

  • Gaps Between What's Important vs. Performance of Suppliers

  • Description of Ideal Supplier

  • Percentage of Suppliers Providing High Level of Service

  • Service Levels Now Compared to Three Years Ago

  • Stories about an Above Average Service Experience

  • Satisfaction with Seeing Manufacturer Sales Reps

  • Manufacturers Acting as 'Business Partners'

  • Perceptions of Product Availability

  • Perceptions of Distribution Channels

  • Importance of Product Pricing Now

  • Satisfaction with the Pace of New Product Introductions

  • Key Factors in Decision to Add/Change Product Lines

  • Primary Reasons to Drop an Existing Product Line

  • Current and Future Plans for Online Marketing Tools

  • Interest in Types of Online Marketing Support from Manufacturers

  • Executive Summary

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